Consumer Input
Multiple avenues for consumer input on implementation can ensure that states hear from consumers on key issues. States may consider using websites or social media in addition to traditional mechanisms, such as in-person meetings, for gathering input.
*Milestone details:
*Full name: Create mechanisms for obtaining consumer input into all formal implementation processes.
*Relevance to the ACA:
The ACA requires or encourages consumer engagement in several aspects of the law. However, the act does not specify the mechanisms that states are to use in engaging consumers in formal implementation processes.
§1311 – Navigator organizations that will help consumers and employers use the exchange must demonstrate relationships with members of the public.
§2401 – Consumer feedback for approval of a state plan option for home and community-based attendant services and supports.
§5102 – Stakeholder involvement as a condition of awarding workforce development grants.
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Kentucky
The Kentucky Health Benefit Exchange Advisory Board has four strong consumer representatives on the advisory board. Committee participation was open to all and consumers have been encouraged to participate in these meetings.
Connecticut
The Office has a Consumer Advisory Board Working Group. In addition, there will be a place on the Office’s website to for consumers to post questions and feedback.
Vermont
Vermont has a formal stakeholder advisory group and has completed our first stage of obtaining stakeholder input through focus groups, surveys, and individual interviews. Vermont has engaged a wide variety of stakeholders in this process, including the uninsured, the underinsured, agents/brokers, issuers, providers, health care advocates, small businesses, and community organizations.
Vermont
Additional reports from our stakeholder analysis are posted. You can find minutes and PowerPoint presenations from all of our stakeholder advisory group meetings on our website: http://dvha.vermont.gov/administration/health-benefits-exchange.
Iowa
A series of regional meetings and focus groups across Iowa to ensure considerable stakeholder involvement throughout the planning of the HBE. Joel Ario, Director of the U.S. Health and Human Services Center of Health Insurance Exchange, attended the first of a series of Regional Meetings in Des Moines on December 13th. They gained consumer buy-in and created transparency. Community stakeholder groups were given a chance to voice concerns and solicit ideas and expectations from what Iowans want out of a HBE. Participants in the focus groups were asked various open-ended questions concerning such elements as: what benefits should be included in the final benefit packages; how should the information delivered; and what tools should be available to make obtaining benefits more accessible.
The information gathered from the meetings has been compiled into an Iowa HBE Regional Meeting and Focus Group Summary Report (attached). This report is being shared with stakeholders and policymakers as part of the HBE planning process.
District of Columbia
State Refor(u)m users: Upload your document, then add a comment giving context for the document, and then hit "post."
District of Columbia
This report outlines the major decisions facing New Mexico as the state works to implement the many provisions of the ACA.
Access the report here:
http://www.statereforum.org/sites/default/files/nm_federal_hcr_strategic...
District of Columbia
The purpose of this transition plan contained herein is to provide the incoming Executive Administration with key recommendations and information to assist in the successful implementation of national health care reform in New Mexico.
Access the plan here:
http://www.statereforum.org/sites/default/files/ohcr_transition_plan_122...
District of Columbia
This application outlines WV's plans for the Exchange and how they would use the grant funds, including surveys and stakeholder engagement. Access the grant here:
http://www.statereforum.org/sites/default/files/wv_peg_grant_application...
Maine
This presentation provides an update on the work plan of Maryland’s Health Reform Coordinating Council. The council has met to assess the health reform law and discuss key implementation issues, and also plans to review implementation options and develop a report with recommendations for the state.
Access the presentation here:
http://www.statereforum.org/sites/default/files/101015workgroupprocesspp...
District of Columbia
This document requests stakeholder comments regarding areas where the ACA leaves states flexibility related to implementation and the Exchange. Access the document here:
http://www.statereforum.org/sites/default/files/exchangecomments_100803-...
Maine
This website provides updates on Montana's implementation activities and alerts citizens of opportunities for public comment.
Access the website here:
http://sao.mt.gov/Healthcare%20Reform/index.asp
Maine
This website provides updates on Massachusetts's implementation activities and alerts citizens of opportunities for public comment.
Access the website here:
http://www.mass.gov/?pageID=eohhs2agencylanding&L=5&L0=Home&L1=Governmen...
District of Columbia
This report provides lessons learned from MA that are relevant to national health reform implementation, including: Exchange issues, stakeholder engagement and educating consumers. Access the report here:
http://www.statereforum.org/sites/default/files/lessons_for_national_ref...
Massachusetts
The Massachusetts inter-agency team responsible for implementing federal health reform holds quarterly stakeholder meetings. Smaller, more focused meetings on specific issues are also held. Interested stakeholders can sign-up to receive weekly updates from the state team with information about implementation activity- from new grant awards, to the release of new federal guidance, to comment letters from state agencies to the federal government.
District of Columbia
This document requests stakeholder comments regarding areas where the ACA leaves states flexibility related to implementation and the Exchange. Access the document here:
http://statereforum.org/sites/default/files/key_issues_for_public_commen...