Learn from users' ongoing conversations (paraphrased below), or offer an answer of your own.

>>From a user at a nonprofit in Colorado, on enrollment:
My organization is talking about convening advocates, providers, and other experts so we can prepare to assist the state as they implement their enrollment work. Have any other states seen advocacy or provider groups do something like this?  Reply here.

>>From a user interested in details of exchange billing procedures:

It is not clear yet whether states want to "own" the billing portion of customer service in the exchanges, or if they want the carrier to handle that portion. Have states been discussing whether they want this role? Read more

Another user replied, illuminating some of the complexity in the issue:

The exchange will have the responsibility for tracking all premiums and continued eligibility (driven by timely payment) with associated reporting, and yet in the individual exchanges payments must be allowed to go directly to the qualified health plans.

>>Read the full response here, and weigh in

National: Federally Facilitated Exchange and Federal-State Partnership Guidance
National: Exchange Blueprint Guidance

Uploaded by the State Refor(u)m team 5/16/2012

More federal exchange guidance: This week the federal government released two new guidance documents states have been waiting for. One lays out guidance on the federally-facilitated exchange and the federal-state partnership model, the other provides a blueprint for states on the state-based and federal-state partnership model.

Colorado: Eligibility Primer for Affordable Care Act Programs

Uploaded by user Antoinette Taranto 5/9/2012

This brief but rich document points out several of the eligibility-related goals included in the ACA--such as coordinated eligibility determinations and real-time verification--describes them clearly, compares them to current processes, and identifies some key decisions states will need to make as they work toward implementation.

States Shop for Ideas for Their Small Business Exchanges

According to some estimates, half of the uninsured in the United States are small business owners, employees or their dependents. The Small Business Health Options Program (SHOP) exchange is intended to provide health insurance coverage to these groups. In a new blog post, we've highlighted a few states that have been shopping for SHOP ideas and have begun to move forward with key SHOP design decisions.

>>Read the blog and leave a comment