Milestone: Develop specifications for a user-friendly Exchange website and a call center for exchange customer service
A user-friendly website and a call center are key tools to help consumers and small businesses get the help they need to choose a plan, enroll, and stay covered.
*Full name: Develop specifications for a user-friendly Exchange website and a call center for Exchange customer service.
*Relevance to the ACA:
The ACA requires an Exchange to establish a toll free telephone hotline to assist consumers and to maintain a website that contains certain information and performs specific functions. Relevant sections include:
§1311 - Specifies that the Exchange must establish a toll free telephone hotline. It also must establish a website that must: (1) provide standardized comparative information about qualified health plans, including information to enable comparisons among plans on cost, quality and enrollee satisfaction; (2) include a cost-calculator; and (3) publish costs of licensing, regulator fees, any other payments required by the Exchange, administrative costs, and money lost to waste, fraud, and abuse.
§1311 - Directs HHS to provide a model website template that can (1) direct individuals and employers to health plans; (2) assist them in determining if they are eligible for tax credits or cost-sharing reductions and (3) provide standardized information on plans offered through the Exchange.less