Milestone: Use technology and systems solutions to eliminate unnecessary paper-based processes
The utilization of modern technologies and systems integration can reduce the paperwork burden associated with eligibility systems, simplifying the process for consumers and state agencies.
*Milestone details:
*Full name: Use technology and systems solutions to eliminate unnecessary paper-based processes.
*Relevance to the ACA:
The ACA’s requirements for state eligibility and enrollment systems necessitate that they be modern and technologically advanced. Provisions relevant to reducing the paper-based process include:
§1413 – Requirements for a single application form for multiple programs, developed by the Secretary or a state; requirement that applicants do not need to submit further documentation unless an inconsistency is found between their information and the electronic data; and requirements for state use of data matching to determine eligibility.
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Connecticut
MCSD shifts paper-based processes to document management, interactive voice response, web-page at the front end and automated case flow in the back-end through appropriate service chains.