While the ACA requires states to create a simple, consumer-friendly application process, it also recognizes that some individuals may need assistance with the system. The ACA includes requirements and resources for states to meet this need.

*Milestone details:

*Full name: Establish a service, program or system for assisting individuals and families in completing the application process.

*Relevance to the ACA:

The ACA aims to achieve a consumer-friendly application process, but recognizes that some individuals and families, particularly vulnerable and underserved populations, will need additional assistance to complete it. Provisions relevant to consumer assistance include:

§1002 – Grants to establish or expand offices of health insurance consumer assistance or health insurance ombudsman programs.

§1311 – Grants to support navigators who will engage in public education, disseminate information, and assist in enrollment.

§2201 – Requires states to establish procedures for conducting outreach to and enrolling vulnerable and underserved populations.