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    All Hands on Deck: State Plans for Consumer Assistance



    Heather Howard, Director, State Health Reform Assistance Network


    Rachel Dolan, Policy Specialist, National Academy for State Health Policy

    Anita Cardwell, Policy Specialist, National Academy for State Health Policy
    State Speakers:

    Sandra Cook, Consumer Assistance Specialist, Arkansas Health Connector

    Adela Flores-Brennan, Assistance Network Manager, Connect for Health Colorado

    David Van Sant, Network and Broker Manager, MNsure

    Held Wednesday, September 11, 2013 1:30 - 3:00 PM Eastern

    States are currently mobilizing their efforts to provide assistance to individuals who will be able to enroll in coverage through the health insurance exchanges beginning in October.  All exchanges will offer some level of enrollment assistance through Navigator, or in some cases, In-Person Assistance (IPA) programs, as well as support provided by certified application counselors, exchange call centers and websites, and agents and brokers. This State Refor(u)m webinar highlighted the key features of consumer assistance strategies being employed by exchanges. State panelists from two state-based exchanges and a state partnership marketplace also addressed the varying ways that they are coordinating these efforts in their states and some of the implementation issues they anticipate facing when open enrollment begins this fall.

    Download the presentation slides here or watch the recording below: